11/6/2023 0 Comments Selective listening communication![]() Go to work or face the risk of losing that job. Someone who works in a fast food operation generally must be on-site in order to meet those demands of the customers, even when service is takeaway or curbside only, increasing his or her risk of exposure to COVID-19, whether they listen to the warnings of government and/or medical professionals. To be sure, lower-income residents are more likely to work in service industries that need to keep going in a pandemic to supply the needs of the overall population. Also, city residents are more likely to stay at home than are rural residents. PR Newswire (2020) found that lower-income residents go out of their homes more than others and that urbanity and income play a larger role in going out behavior than does age, as we initially thought when the pandemic began. This situation may, however, be mitigated by the disparity between and among the various levels of income and the types of jobs held by individuals. In the United States, however, varied messages seem to have created a more selective listening pattern regarding the pandemic. At the present time, social and physical distancing measures are the lead strategy in combatting the spread of COVID-19. “Effective communication during the COVID-19 pandemic can save lives” (“Who Is Listening?”, 2020). Just as might have been the case with the Spanish flu 100 years ago, listening to experts can be an important source of safety measures to protect ourselves, our families, our neighbors, our friends, and total strangers from the deadly COVID-19 pandemic that is changing the lives of people around the globe. Nonverbal messages tell humans a great deal about what meaning should or should not be made in an interaction, but words serve as the commonly used symbols in human communication (Galvin, et al., 2012). Symbols then, such as words or hand gestures, as in the case of American Sign Language, are used to make messages and to make meaning of those messages. As a transactional function, both a receiver and a sender must be included in the interaction or no communication occurs. Similarly, Galvin, Bylund, and Brommel (2012) suggest that communication is a symbolic activity and a transactional process through which humans create and share meaning. Samovar, Porter, and McDaniel (2010) note that “at the most basic level, language is merely a set of shared symbols or signs that a cooperative group of people has mutually agreed to use to create meaning” (p.225). Key words: COVID-19, selective listening, spokesperson, dislikingĬommunication is a basic tool that humans use to share meanings between and among themselves. Selective listening, however, may not always be the direct fault of the listener in the case of the COVIDF-19 pandemic. Hearing, on the other hand, can be a passive activity in which stimuli are around a person and little or no effort is needed to, not is focus applied, in an attempt to capture, sort, interpret, and retain that “noise.” Because a person can determine what is important to listen to and what is not, humans are known to apply selective listening to daily life, filtering out what they consider to be undesirable information that is filtered out of our memory much as a colander filters the water off a pot of pasta. Listening is an active process which requires spending energy to capture, sort, interpret, and retain the information that is sent to us. Subsequently, these areas are often taught to the exclusion of listening as an integral part of shared meaning (the goal of Human Communication). Some scholars in the field of Communication have tended to largely focus on the production of utterances and the effective creation of informative and persuasive speeches, interpersonal, intercultural, business, and other types of communication, sometimes controlled by the sender of a message.
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